At its core, the Wellness Exchange offers the NYU community a clinically-staffed hotline that offers counseling support over the telephone as well as access to face-to-face emergency response services 24/7. The hotline receives tens of thousands of calls each year from students themselves but also from their friends, parents, faculty, staff and others who care about their wellbeing. The NYU Wellness Exchange also recruits and trains other Student Affairs and University partners including Athletics, Public Safety, LGBTQ Student Services and faculty from all around the University thereby building a “web of support” for students beyond the walls of the Student Health Center.

From 2004-2009, Dr. Ragouzeos created a significant Emergency Response Service at NYU including a 60 hour/week walk-in service and the Crisis Response Counselor program modeled after NYC Mobile Crisis. These services significantly augmented the support being provided by the traditional Counseling and Behavioral Health Services already in place. In 2009, Dr. Ragouzeos united the two units creating the current “NYU Counseling and Wellness Services”. This service offers approximately 40K visits each year including short term counseling, group treatment, psychiatry services, workshops and emergency interventions.

Given the vast global presence of NYU, Dr. Ragouzeos currently oversees a clinical team of full time NYU staff in 12 countries.

In 2014, Dr. Ragouzeos created the Center for Sexual Misconduct Support Services which seeks to coordinate wrap-around health, mental health, academic, housing, safety and other support services to survivors of sexual misconduct.

Dr. Ragouzeos is a clinical social worker licensed in the state of New York and holds a Ph.D. in Social Work from New York University.

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